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Utility providers have announced some help if you’re struggling to pay for gas, electricity or water.
Our advisers will point you in the right direction.
Start a webchat online or call us on 0800 138 1677.
If you’re going to have trouble paying your gas or electricity bill, dig out a recent copy of your bill for details of the number to call to talk to your provider. They will be able to tell you about ways you can make affordable repayments and they should also check if you’re on the best tariff for your needs. It’s also possible to switch providers even if you’re in arrears to get a better tariff.
Whatever your situation, now is a good time to think about switching as you could get a better deal with another energy company.
If you have a prepayment meter, you will receive help if you’re not able to top it up.
This will include credit being sent though the post, money being automatically added to your meter and companies sending people out on your behalf to top your meter up.
If you’re struggling to pay your bill, you will receive support and no meter disconnections will take place.
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Water companies in England and Wales have put extra support in place if you’re worried about paying your water bill because you’ve lost your job or had your income cut because of coronavirus.
Support will depend on your circumstances and includes:
The water companies will also be offering different ways to pay your bill if you’re unable to leave the house because you’re self-isolating.
To find out what your supplier can offer, get in touch as soon as you can and before you’ve missed a payment. Contact details and further information will be on their website or on your bill.
This article is provided by the Money Advice Service.