Fancy saving a few hundred pounds on your phone and internet costs? Shopping around for better home phone and broadband deals can do just that.
Home phone and broadband bills can be expensive, so we’ve pulled together a few tips to help keep your bills low.
The average household can save £69 on their broadband bills by switching when their contract ends.
It’s never been easier to change home phone and broadband provider and you could save yourself hundreds of pounds on your bills.
The length of time your switch will take depends on which provider you’re switching from and to.
You can ask your new supplier for more details. You’re unlikely to spend any time without a connection.
When you go to change who supplies your broadband, there are two main ways to do it. ‘Gaining provider led’ or ‘cease and re-provide’. Here’s what those technical terms mean.
If you’re moving between broadband providers that use BT’s Openreach network (such as BT, EE, Sky and TalkTalk), you’ll use this way.
The majority of contracts last between 12 and 24 months and once they’re finished, most providers let you cancel free of charge, with 30 days’ notice.
If you’re switching to or from a cable provider such as Virgin Media, you’ll need to follow this way.
Be aware that there might be a charge for cancelling your contract.
Don’t worry if you’re not sure which one is for you. When you contact the provider you want to switch to they’ll be able to give you details on which process you need to follow.
Below are the steps you’ll need to take to switch your broadband using either system.
Many comparison sites highlight sponsored deals at the top of their results page. These are often shown in coloured boxes, or say sponsored result, but are not necessarily the best value.
Contact your broadband provider to check if you’re outside your minimum contact period or you might be liable for early exit fees. They may be keen to keep you and you may be able to haggle a cheaper deal. You can check at the same time how their cancelation process works.
You can do this by entering your postcode into a price comparison website. We recommend using these Ofcom accredited websites:
Compare the different packages and pick the best one for you. Remember not to just look at price. Match the deal to your needs and check whether line rental is included.
When you start the process by contacting your new provider they should be able to tell you which process you’ll follow, and if you’ll need to contact your old provider to cancel.
If you just need to tell your new provider
When using the gaining provider led process, you can apply through a comparison website, on the company’s website or over the phone to get your new broadband. They’ll do the rest and let you know when your internet is switched over.
You’ll also be automatically notified by the provider you’re leaving if any early termination charges apply, and be given an estimate of what the charge will be. If you decide you don’t want to switch, you can cancel by contacting the new provider.
Keep in mind though that this may not apply if you’re switching to a broadband business with 10 employees or fewer.
If you need to tell both providers
When using the cease and re-provide process, you’ll need to do your best to coordinate the end and start dates with both the broadband companies so you’re without broadband for as little time as possible.
You won’t be automatically told of early exit fees, so you’ll need to check those with your existing provider.
If you change your mind regardless of how you need to switch, you have 14 days to cancel the switch before your new contract starts.
There are two ways to switch broadband: ‘gaining provider led’ and ‘cease and re-provide’.
The one you pick depends on which provider you’re switching to and from.
Although more and more people rely on mobile phones, and home phone contracts are often bundled with broadband packages, there are still ways to cut your landline costs.
Here are some of the best tips.
Looking to save on your mobile phone bill? Read more in How to save money on your mobile phone.
If paying bills is an issue, get in touch with your supplier.
They might be able to put together a repayment plan that works for you.
This article is provided by the Money Advice Service.