FAQ

Got a question?

Here’s our Frequently Asked Questions to assist you further, however if we’ve missed something you want to know, please get in touch below or contact us here.

Whether you have a question about Hastee Pay, you have a sales or press enquiry or you just want a chat then hopefully we have all bases covered below.

Employee/Staff/Worker

How does Hastee work?

We’ve done the hard work so it’s simple for you to use; whether you’re a salaried, shift or contract worker, Hastee calculates your earnings as you work so you can withdraw your pay on demand, when you need.

Will this affect my credit ratings?

No. We do not credit check any of our users as this is not a loan. It’s universally available.

What if I want to withdraw more than once?

Absolutely no problem. You can withdraw as often as you wish up to the amount your available balance allows, which of course will increase as you complete more work.

What happens if I change jobs?

When you change jobs, unless your new employer also offers Hastee, you will have to ask them to offer us as a benefit. Please refer us to your new HR department and we will get in touch and do the rest. You will not be able to use our app until your new company is on-board with Hastee.

How do I withdraw my pay early?

We need your employer to be registered with Hastee. At the end of the registration process you will receive an invitation email from Hastee with a unique sign up code. Download the app, enter the code and in a few steps you will have access to the app. You will normally see a balance 24 hours after your first validated shift or work day.

How much does it cost?

Your first withdrawal each month, up to £100, will be free of charge and thereafter we charge a simple and fair transaction fee of 2.5% each time you withdraw. This is not interest so you can’t get yourself in to the spiral of debt that loans can get you in

Is this a loan?

No. We only give you access to the pay you have earned in your current payroll cycle – it’s your pay and Hastee enables you to get access to that immediately, so no more waiting for pay day.

My invitation code has expired

You have tried to login to the Hastee app for the first time, but when you enter your invitation code you realise that it has expired.
For security reasons, you need to activate your account by following the instructions on the email within a certain time period.
If you need a new code, you can request a new code by sending an email to support@hastee.com
If you choose to email us in order to receive your invitation code please remember to include:

  • 1. The name of your employer
  • 2. The email address associated with your Hastee Account

I can't login to the app

You should have received an invitation to Hastee by email. Please open the email to access your unique invitation code. If you have forgotten your password then we can reset it, no problem, just email us at support@hastee.com

My Balance is lower than expected

Hastee only receives confirmed or “Approved” shifts from your employer – we cannot approve or add shifts to increase your balance, unless approved by your employer. If your shift has not been updated, it is because we have not received the data from your employer. If you have a query then email us at support@hastee.com

When can I withdraw my pay?

The exact time you can cash out your pay will depend on a number of factors, including any rules set by your employer. Generally, you will be able to withdraw funds as soon as your work is complete (and approved if additional approval is required) until a cut-off point before your employer processes payroll.  At the cut-off point, your balance will change to zero.  Hastee will send you notifications to let you know when the cut-off point is approaching.

How do I reset my password?

To reset your password, click on Forgotten password and follow the instructions.  You will be emailed a new temporary password which is valid for 24 hours.  Use your temporary password to log back into Hastee then go to My profile – My info – Change credentials – Change password and choose a new password.

How do I enable TouchID?

To enable TouchID go to My profile – My info – Enable TouchID

How do you work out how much I have earned each day?

This is calculated using the information we receive from your employer.  It’s based on your working pattern and the type of contract you are on.

Why is the available balance shown less than I have earned?

Your available balance is calculated as a maximum of your gross earnings, less pay you have already withdrawn during the pay period. The actual amount available to withdraw is set by your employer – never more than 50% of your gross earnings to date.

When will my balance appear?

Your balance will appear for work completed within the Hastee rules set by your employer until a cut-off point.  At the cut-off point, your balance will change to zero and your employer will process payroll as normal. This process will repeat each pay cycle and Hastee will send you notifications to let you know when the cut-off point is approaching. If you have any queries then please email support@hastee.com

Why has my balance changed to zero?

Your balance will change to zero at the cut-off point before your employer processes payroll.   Please see ‘When will my balance appear?’ for more information.

I have no balance, does this mean I have not been paid?

If you see no balance, this does not mean you have not been paid.  Your balance will only appear if you have followed the Hastee rules (if required) set by your employer.  If you still see no balance, please contact us via support – support@hastee.com. You will continue to be paid through your employer’s normal payroll process.

How much of my pay can I withdraw?

You can withdraw a % of your gross pay. The actual % amount is set by your employer.

How fast will i receive my money?

Hastee utilises the UK banks’ Faster Payments Service, which means your money will normally reach your account within 2 hours, 24/7. It’s often instant though.

I haven't been able to 'check-in' with my employer, can I still withdraw funds?

In the event of you not being able to check in or out, your employer may run a manual approval process.  Once your work has been manually approved, your balance will update and you will be able to withdraw. This process is dependent on your employer.

How do I know if my company offers Hastee?

Your employer will let you know when they sign up to Hastee. Should you move employer or have more than one, you will need an invitation code from each employer.

Why is some or all my work pending approval?

There are rules that have been created with your employers around what pay is automatically available and what requires further approval.

How do i pay Hastee back?

Hastee integrates with your employers’ systems to automatically deduct the advance from your pay, so there’s nothing for you to do.

How secure is my data?

We use bank-level encryption to secure your data.

Employer/Company

What does it cost to offer Hastee to my workforce?

There is no cost to you as a business or employer, Hastee is a free financial wellbeing benefit.

Others in the industry feel the need to charge you for the use of their app. We don’t.

Your workers are not obliged to use Hastee, it’s an optional benefit that allows them to access a portion of their earned pay that you have set.

 

Can Hastee impact our bottom line?

Yes – in a hugely positive way. Hastee can reduce your staff turnover by up to 54% as backed up by independent research. Head over to the calculator on our employer page to see how much you could save your company.

How can Hastee improve productivity?

Hastee has been built to benefit both the worker and the employer by doing so we create a positive multiplier effect and boost the productivity of both. By offering Hastee companies profit from improved recruitment, increased productivity, employee engagement & better retention of their staff. Our extensive market research has demonstrated that one in four people in the UK struggle to concentrate at work while thinking about their finances, one in five have wasted working hours dealing with repayments. Employers who have on-boarded Hastee have reported increased retention and this ties in with our research which found that almost half (45%) of the working population would be more likely to stay with an employer who offers flexible payment. In addition, companies can set hard rules and preferences to encourage and reward productive behaviour, such as only giving staff access to their earnings for days they turn up to work on time, thus driving punctuality.

Have you got any reviews i can read?

Of course. Here on the website in the top left-hand corner, you should see a FEEFO tab that can show you live independent reviews. If it isn’t there due to your firewall then see here.

We are the ONLY one in our sector that has independent reviews from users. Why is that? Guess we believe in our technology and service….

Are Hastee FCA regulated?

No, we are not. The FCA regulate consumer credit, therefore loans.

Hastee doesn’t provide loans, it is access to earned pay.

Others in our industry, who are regulated, are so because they provide some sort of consumer credit, or control your payroll (therefore impacting your company cashflow), which Hastee does not.

App security.

Our App is 100% crash free for both Apple and Android.
We have an independent penetration test on our servers and apps – complying with OWASP industry standards.
More features and more security than any other provider. Our app is 3 times the size of our closest competitor meaning the layers of encryption and security built into the app will give you peace of mind.
App is fingerprint and FaceId enabled.

What happens with tax, NI and sick pay?

There is no change to your process; the funds advanced by Hastee are deducted from that pay period’s salary along with tax, NI and any other adjustments (such as holiday pay, bonus, uniform and accommodation costs, expenses etc.) as part of your normal payroll process. Companies can set rules and preferences based on their processes and terms of employment, such as paid/unpaid holiday, sick leave, thereby ensuring neither you nor Hastee are left exposed. By limiting the amount to a maximum of 50% of gross pay earned (with the ability to limit further on request), we avoid the situation where the worker has been paid more than their net pay.

What happens if any employee leaves the company?

As workers can only access up to 50% of pay they have actually earned, an employee leaving the company should never have been able to access more money than they are due (even in the absence of a notice period). Once they leave your employment they will no longer be able to get paid early and any funds they have already received via Hastee will be deducted as normal from their final pay cheque.

Is there any payroll risk?

No. The employer pays their employees’ wages as normal, minus what we have advanced to them, so there is no risk that we cause any delay to your staff receiving their pay from you. Hastee has been built to fit seamlessly alongside your existing payroll processes. We are aware that other competing companies in our space have different ways and processes, but we know we’ve got the best process and method there is!

Is there any financial risk?

None at all. We receive the funds from the employer at the point of normal payroll (after we have paid your staff in advance), therefore we do not hold either employee or company funds, unlike our some of our competitors. Additionally, we have the world’s first and only credit insurance policy of its type, meaning that should another company go bankrupt and not pay us, Hastee is protected and it would not cause any interruption to the service we provide to your staff.

Is it difficult to set-up and run Hastee?

No. Hastee has been designed to require the minimal amount of time and resource to both set-up and run on an on-going basis. We are fully integrated with a range of time and attendance, workforce management, HR, payroll and accounting software platforms; if you are using one of these there is almost no administration required at all. Our integrations are growing all the time. Even if you are not using one of these platforms, it can be as easy as importing a CSV to set-up and receive a monthly deductions report containing the information you require to make the necessary adjustments within your normal payroll process (deducting the amount we have already paid to those staff who have used Hastee).

What impact does Hastee have on my company cash flow?

Hastee has a cash-flow neutral impact on the client (employer) balance sheets. All of our advances are fully insured (By Lloyds of London) in order to ring-fence our individual client relationships. At a time of the employer’s choosing, which is normally around the time that payroll is being processed (payroll cut-off date), all worker balances return to zero until payroll has been fully processed. During this time we also send a consolidated deductions report to the employer’s payroll department to process, safe in the knowledge that no workers can get paid by Hastee until the day after the next pay day.

How much can workers cash out?

Hastee allows workers to access up to 50% of their gross income as soon as they have earned it by completing a planned and validated shift or work day. During the on-boarding process, it is the employer that decides the percentage level of the gross salary that they want their workers to have access to.