Lime FMS supports employee financial wellbeing without adding payroll complexity.
Overview
Lime FMS operates in a physically demanding frontline environment, where many employees
are paid at or around the living wage. Employee turnover is high, particularly in the
first few months of employment when financial pressure can be greatest.
By implementing Hastee, Lime has been able to support employees’ financial wellbeing
while maintaining existing payroll processes and avoiding additional administrative burden.
The Challenge
Lime employs a distributed frontline workforce across multiple sites, with many employees
working variable hours. Recruitment and retention are ongoing challenges, with annual
turnover close to 100%.
For new starters, managing cash flow between paydays can be difficult. Introducing weekly
payroll or manual pay advances would have created significant operational workload.
- Support employees with short-term cash flow
- Reduce requests for pay advances or ad-hoc loans
- Work seamlessly with existing payroll processes
- Avoid increasing operational complexity or risk
— Stephen Seymour, HR Director, Lime FMS
Why Choose Hastee?
Lime had previously implemented an earned wage access solution that relied on payroll
interception, which created operational friction over time.
- Manual data handling led to clerical errors and delays
- Limited employee self-service caused frustration
- Contract and pricing changes increased administrative overhead
Hastee addressed these issues through:
- Payroll-integrated model reducing manual handling
- Custom API integration with Lime’s payroll system
- High-touch onboarding and ongoing support
- Focus on financial wellbeing and education
— Madeline Hannan-Jones, Strategic Customer Success Manager, Hastee
Operational Impact
- Fewer requests for manual pay advances
- Reduced payroll queries
- Smoother reconciliation at month end
- Less pressure during high-demand periods
These improvements are estimated to save around 100 hours of administrative and payroll effort annually.
The Results
Hastee is now a core part of Lime’s employee support strategy, balancing financial wellbeing with operational efficiency.
Employee Survey Results (Late 2025)
- 94.4% feel more in control of their money
- 76.4% rate satisfaction at 5 out of 5
- 84.5% are more likely to stay with Lime
- 87.2% would recommend Lime as an employer
— Stephen Seymour, HR Director, Lime FMS
“Even if they’re not actively using the payroll advance feature, engagement with the app is very high.”
— Stephen Seymour, HR Director, Lime FMS
Future Outlook
Lime plans to expand its financial wellbeing offering with savings tools, budgeting support,
and financial education to build long-term resilience.
