Your Pay and Money Tools – FAQs

 

Is it a loan? 

No. There’s no credit check and no interest. You’re simply accessing a portion of your earned pay before payday.

 

How does Your Pay & Money Tools work? 

Your Pay & Money Tools allows you to access a portion of the pay you’ve already earned before your regular payday. This is sometimes known as Earned Wage Access (EWA) or accessing your earnings on demand. The service is available through your company’s HR portal (often called MyView), allowing you to withdraw part of your earned pay whenever you have an available balance. Any amount you withdraw will be automatically deducted from your monthly pay, so there’s nothing to repay separately. In addition to early access to earned pay, Your Pay & Money Tools also offers financial wellbeing features such as savings, a benefits calculator, an AI financial assistant, and automatic payment tools. 

 

How much can I withdraw? 

The amount depends on your employer’s policy and may vary from company to company. You can access a portion of your earned pay, subject to your available balance shown in the app. You may withdraw funds as often as permitted under your employer’s agreement, provided you have sufficient available balance. 

 

When can I withdraw my pay? 

You can withdraw funds as long as you have an available balance and withdrawals are open during your pay period. Withdrawals typically close when your employer begins processing payroll at the end of the pay period. 

 

How fast will I receive my money? 

In most cases, funds arrive in your account within seconds. However, depending on your bank or financial institution, it may take slightly longer. 

 

Are there any fees? 

The cost may vary depending on your employer’s agreement. Any applicable fee will always be clearly displayed in the app before you confirm a withdrawal. Depending on your employer’s arrangement, withdrawals may be free of charge or subject to a small fee. 

 

How will it affect my payslip? 

The amount you’ve withdrawn, including any withdrawal fees, will simply be taken out of your upcoming payslip by your employer. It’s all done automatically, so you don’t have to worry about repaying us separately. 

 

How do I get started? 

Simply log in to your company’s HR portal (often called MyView) using your usual work credentials, select Your Pay & Money Tools from the menu, and follow the on-screen instructions to sign up and activate your account. You can access the service through the portal on desktop or via the MyView mobile app. 

If you don’t yet have the MyView app, you can download it from the App Store or Google Play. Once activated, you can start using the service and access your earned pay whenever you need it. 

 

How soon will I be able to withdraw money? 

In most cases, your balance starts accumulating once you’ve activated Your Pay & Money Tools. When you first log in, your available balance may be £0, but it will increase after each day worked. Once you have an available balance, simply tap the Get Paid button in the app, choose the amount you want to withdraw, and confirm your withdraw. 

 

Why is my balance 0? 

There are several possible reasons why your balance may show as zero: 

Missed shifts: If you are an hourly worker, it’s possible that some of the shifts you worked are not yet reflected in your account. You can find more information in the related FAQs below. 

Recent activation: If you have recently activated Your Pay & Money Tools, it is normal for your balance to initially be zero. 

Cut-off period: Your balance might be zero if you are currently within the cut-off period. You can find more information in the related FAQs below. 

If you need additional support, please contact support@hastee.com. Rest assured, any missed balances will be paid to you as normal on your payday. 

 

Why haven’t my shifts been updated? 

Your balance will be updated based on the agreed schedule between your employer and us. If you are missing any shifts, we kindly advise you to reach out to your employer’s payroll team, as they are responsible for approving your shifts. 

 

Why is my balance incorrect? 

Your company may not have yet provided us with your updated shift or salary information. We recommend reaching out to your payroll team to report this issue, as they will be able to assist you further in resolving it. Please note that we only have access to your approved shift data.   

If you are a salaried worker, please contact your employer so they can review your assigned salary.  

 

What is cut-off? 

The cut-off period is an important time for your company to get your pay ready. During this period, you won’t be able to withdraw any money, and your balance will be zero until the next pay cycle starts. The specific cut-off day is decided by your company, but you can check the app to see how many days are left before it begins. Just remember that any money you haven’t received or used will be paid to you by your employer on your payday.  

 

How do I change my bank details? 

To update your bank details, follow these steps: 

Open Your Pay & Money Tools in your company’s HR portal. 

Go to your profile section. 

Select Payment Methods to view your saved bank accounts. 

From there, you can delete any account you no longer wish to use, add a new bank account, and choose which one you would like to set as your default payment method. 

 

How secure is my data? 

Your data is protected using bank-level encryption and strict security measures. We fully comply with GDPR requirements, ensuring your personal information is handled securely and responsibly. If you stop using Your Pay & Money Tools, your data will be deleted in line with our data retention policies. 

 

Need further help? 

If you need additional support, please contact support@hastee.com. The support team will review your query and get back to you as soon as possible. You can also access the AI Support Assistant in the More section of the app to find answers to common questions and helpful guidance. 

 

Who provides Your Pay & Money Tools? 

Your Pay & Money Tools is delivered as part of your company’s HR portal experience. The technology behind the service is provided by Hastee, specialising in financial wellbeing solutions. 

 

What happens if I change companies? 

If your new employer also offers this benefit, you will need to register for a new account. Please note that employment details cannot be changed within the app. To set up a new account, contact your new employer’s payroll team, who will guide you through the registration process. 

 

How do I make a complaint? 

We take complaints seriously and are committed to providing the best possible service. If you wish to raise a formal complaint, please submit a request via to support@hastee.com. Our team will review your complaint and respond as soon as possible. 

 

Does it affect my access to UK State Benefits? 

No. Using Your Pay & Money Tools to access part of your earned income before your regular payday does not change how UK State Benefits are assessed. State benefits are calculated based on your total earnings within each assessment period, regardless of when during that period you receive your pay. Whether you access some of your earnings early or your income varies due to different shifts, it is the total income for that assessment period that matters. For more information, please visit:  Salary advance and Earned Wage Access explained | MoneyHelper 

 

How do I access Financial Education (Nudge)?

To access Financial Education, open Your Pay & Money Tools in your company’s HR portal and tap on the Financial Education section. From there, you can set your preferences and register to access premium content provided by Nudge.